Frequently Asked Questions
ORDERING & PICKUP
Q: Do I need to sort my laundry?
A: No — one bag is fine. Add a note for delicates or hang-dry items.
Q: Do I need to be home for pickup/delivery?
A: Not usually. Leave your bag in the agreed spot and we’ll text when we’re close. For delivery, we’ll leave it in the same spot unless otherwise noted.
Q: What if I miss my pickup?
A: If we arrive and there’s nothing to collect and we can’t reach you, a small fee may apply to cover driver time. You can reschedule in the app.
TURNAROUND
Q: How fast is return?
A: Next-day is standard. Rush/same-day is offered in Englehart when slots are open; book early to secure a window.
CARE & PRODUCTS
Q: Can you handle sensitive skin?
A: Yes. Choose fragrance-free or hypoallergenic options in your profile.
Q: Stains?
A: Flag them in your notes and separate if possible. We’ll pre-treat at no extra cost; heavy stains may need multiple attempts and aren’t guaranteed.
Q: Hockey gear too?
A: Yes — washable items get a proper clean plus sanitizing and odour control. Ask about best practice for non-washable hard gear.
PRICING & PAYMENTS
Q: How do you bill by weight?
We weigh after before and after drying for accuracy. Specialty items (comforters, duvets, heavy blankets) are priced per piece.
SERVICE AREA & ACCESS
Q: Do you serve just Englehart?
A: We’re based in Englehart and also serve nearby communities. Ask about your address.
CONTACT & HOURS
• Pickups & Deliveries:
– Please check our app for pickup and drop off time windows.
Englehart: Monday-Thursday
New Liskeard/Haileybury: pickup Tuesday, drop off Wednesday
Larder Lake/V-Town: pickup Thursday, drop off Friday
Charlton/Elk Lake: pickup Wednesday, drop off Thursday
• Phone/Text: (613) 265-8209
• Email: info@theclothespinlaundry.ca
Call/Text Us
Door-to-door pickup &
delivery in Englehart and
nearby communities
What to do instead of dealing with laundry
Catch your kid’s first goal and stay for the whole game — while laundry gets done.
Hit the trails with your pup and come back to clean bedding for you both.
Grab coffee with friends instead of chasing socks around the dryer.
Join that weekend run group you’ve been putting off — fresh laundry’s handled.
Linger over a slow Sunday breakfast — no piles calling your name.
Get lost in a good book while your laundry takes care of itself.