TERMS

A) HIGHLIGHTS

• Wash & Fold minimum billable weight: 20 lb.
   (Orders below are billed as 20 lb.)
• Delivery fees vary by area and order size;
   exact figures shown at checkout.
• Payment is required prior to redelivery/completion.
• Admin fees: $20 for failed payments/invoicing;
   $10 for failed pickup attempts.
• Late fees: 3% monthly interest on unpaid balances.
 
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B) ORDERING, CANCELLATIONS & MISSED PICKUPS

• You can cancel/reschedule up to 2 hours before pickup/delivery at no charge.
• Late cancellations may incur a $20 fee.
• If we arrive and there’s no laundry to collect (and we can’t reach you), a $10 failed pickup fee applies.
• We text ahead for pickups; please leave bags in the agreed location.

C) PAYMENTS & INVOICING

• Cards accepted; a valid payment method must be on file.
• If payment fails, we may invoice and add a $20 admin fee.
• For orders over $200, prepayment may be required before redelivery; otherwise the order is held securely.
• Tips are optional and handled in-app/online (if enabled by your platform).

D) SATISFACTION & REMEDIES

• Let us know within 48 hours of delivery about any service issues (e.g., something not cleaned right, a mix-up, or damage from our process).
• We will re-clean or provide a refund/credit equal to the cleaning cost of the affected items (see Liability Limits).

E) LIABILITY LIMITS & EXCLUSIONS

• Wash-and-fold items: liability is limited to 10× the cleaning cost of the affected item(s).
• Specialty items (comforters, etc.): liability is limited to 2× the cleaning cost.
• Not responsible for: items left in pockets; undisclosed special-care items; normal laundering effects (shrinkage, colour fade); pre-existing damage; or any indirect/consequential damages.
• Please avoid sending irreplaceable items; tell us if anything needs special handling.

F) CUSTOMER RESPONSIBILITIES

• Empty pockets; separate delicates or hang-dry items; add stain notes at booking.
• Provide accurate access information (codes, entry notes) and leave bags at the agreed spot.
• Ensure items are suited to machine washing and drying unless otherwise arranged.

G) PROMOTIONS, REFERRALS & LOYALTY

• Promotions/discounts can’t be combined unless explicitly stated.
• Referral credits apply only to valid, eligible referrals.
• Loyalty points (if offered) accrue on eligible services; business accounts may be excluded.

H) AGE, JURISDICTION & ARBITRATION

• Services are for adults 18+; minors require parental consent.
• Ontario law governs these terms. Disputes may be resolved by arbitration in Ontario (subject to applicable law).

I) CHANGES

• We may update these terms. Significant changes will be communicated in advance (e.g., 7 days). Continued use means acceptance of the update.